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Common Problem
Date: 2014-11-08
Views: 173

Based on Service-oriented conception, complete pre-sales and after-sales services for customers will be provided like installation, testing, training and maintenance.

 

Before signing a contract, parameters and processing technics will be explained and given to customers to make product fully comprehended.

 

After signing a contract, transport vehicle or ship will be arranged to carry goods to the appointed location within delivery period, and engineers will be sent on site later for installation, lasting 1-2 days.

 

Training period takes about 3-4 days till all the operations are perfectly performed under regulations

 

※ Power-on/off procedures

※ Operations of control panel ; Parameter setup

※ Operations of software; Clean and maintenance

※ Common hardware troubleshooting; Warnings during operation.

 

Extra tech support

 

One year warranty guaranteed from EX-factory, meanwhile, lifelong maintenance succeeds after warranty. Any malfunction or damage occurs during warranty ( man-made causes and force majeure exclusively), please email or call us immediately, professional engineers will be arranged on the resolution, all the charges are free including cost of changing new parts (consumable parts excluded).

 

Our promises: 24 hours on-line service and response time less than 2 hours

 

15 days after signing a contract, a layout drawing will be sent to user( including preparations on foundation, water, electricity, gas, air/water pipe, interface, etc). Preparatory works and space spared for machine installation are required on user side . Professional engineers then will be dispatched after all these preparations are finished, In order to run everything smoothly, on-site assistance from user side will be quite necessary.

 

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faq / faq
发布时间: 2014 - 11 - 08
Based on Service-oriented conception, complete pre-sales and after-sales services for customers will be provided like installation, testing, training and maintenance. Before signing a contract, parameters and processing technics will be explained and given to customers to make product fully comprehended. After signing a contract, transport vehicle or ship will be arranged to carry goods to the appointed location within delivery period, and engineers will be sent on site later for installation, lasting 1-2 days. Training period takes about 3-4 days till all the operations are perfectly performed under regulations ※ Power-on/off procedures※ Operations of control panel ; Parameter setup※ Operations of software; Clean and maintenance※ Common hardware troubleshooting; Warnin...
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